Shetler - Derby Moving & Storage LLC
- USDOT number
- 659836 ↗
- MC number
- MC143826 ↗
- Phone
- (502) 968-5461
- Fleet
- 7 trucks · 2 drivers
- Safety (FMCSA)
- 3 inspections · 2 crashes
- Service area
- Interstate moves
- Location
- 6701 CANE RUN ROAD, Louisville, KY 40258
- In the registry since
- 1996 · 30 years
- FMCSA registration updated
- Sep 2025
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (10 dated reviews)
Rating breakdown
Star-by-star breakdown above is based on the 10 reviews we've captured the full text of so far — out of 14 total reviews across Google & Yelp.
Customer reviews (14)
Shetler-Derby Moving and Storage was the worst moving company I have ever dealt with and we are still dealing with the ramifications of their work. It was a bad enough experience that I struggle with where to start or how to express how negative the experience was. I will go point by point to keep t...
The movers were responsive to our needs, especially when loading in Phoneix. Good crew in PHX. GREAT driver Jerome and wife Mary. On the loading end in Louisville. Poor unloading crew. Not trustworthy. Responsive until at the end of the day I found they stole my expensive watches and my passport. A...
This business is completely unethical. After our move, multiple items were damaged and several were missing. They will not return calls and denied a loss prevention claim stating they are not responsible for damaged items or when there is no proof that the item was in their possession. It's a shame...
Avoid Shetler-Derby Moving & Storage.I was contacted by Shetler as the booking agent for a cross-country move. All the way up to the day of the move, everything seemed great.Starting that day, they took responsibility for nothing. They apparently booked the worst, more underhanded hauling agent....
We moved from KY to CA and it was (and continues to be) HELL. We were given a delivery window as to when our items WOULD arrive in CA so we planned accordingly. Informed Shetler that we also had a window of time that the freight elevator would be reserved to move in. When the driver didn't show at...
They brought and OLD 1970's truck to our home. Had the front tires changed in our drive. They only had the driver and one helper for much of the day.They did not have enough moving pads for our items, so I unboxed mine and let them use those. They took our belongings to storage, unwrapped them th...
We read this company's 9 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Damage claim denied or ignoredA claim was refused, ignored, or paid a fraction of the value
4 reviews · latest 2021
“They will not return calls and denied a loss prevention claim stating they are not responsible for damaged items” 1★ · Yelp · Oct 2019 · Mary S. · See this company on Yelp →
Damaged or lost belongingsItems broken, lost or missing during the move
4 reviews · latest 2019
“Many of our items were broken, damaged, dinged and punctured.” 1★ · Yelp · Oct 2017 · Lisa K. · See this company on Yelp →
“Way too many things broken, smashed, gouged and dented to name.” 1★ · Yelp · Jan 2017 · Douglas F. · See this company on Yelp →
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 9 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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